Behind Technology
Discovering human connection in digital spaces.
MY ROLE
Lead researcher
TIMELINE
3 months, Sep-Dec 2023
PROJECT TYPE
Delivered, Qualitative research
PROBLEM
Digital tools promise connection but often create distance. This study explored why.
OVERVIEW
I conducted research and interviews examining how Gen Z and their grandparents struggle to stay connected through technology, despite having more communication tools than ever.
SKILLS
CONTEXT
When was the last time you talked to your grandparent?
What does it mean...
When did 'staying in touch' start feeling like work? This study explored why Gen Z and their grandparents struggle to connect through technology despite having more tools than ever.
QUESTION
How can technology designed to connect us end up dividing generations instead?
The topic was initially too broad, so I narrowed it to one dynamic: Gen Z and their grandparents—two generations separated by the widest digital literacy gap.
KEY FINDING
The digital divide isn’t linear, it’s Interconnected
Through interviews, I discovered that communication barriers don't exist in isolation. They form an interdependent system where each challenge reinforces the others.
This is how it feels.
Every time they update the app, I feel like I have to start over..
Video calls aren't the same as having someone next to you😢
We see things differently now because we no longer do things together.
The reality is that connection is becoming a chore.
Technology Adoption
4 of 6 ended chats when tech help wasn’t available.
Social Isolation
3 felt isolated as video calls replaced visits.
Shared Experiences
5 said screens replaced shared activities.
MEANING
The pattern that emerged
These factors reveal that the digital divide is less about access and more about sustaining meaningful connection through technology.
Different media consumption
Fewer common experiences
💔 Growing disconnect
Fewer physical visits
Less shared context
🚧 Harder conversations
Technology barriers
Shorter, more frustrating calls
🫥 Less motivation to connectdoption
OPPORTUNITIES
Design for more…is better
As a designer, I see an opportunity to create tools that help people overcome tech barriers and truly stay connected.
The reality is that connection is becoming a chore.
REFLECTION
The bigger picture
This project reminded me that aging is inevitable and technology will shape how we stay connected. The challenge isn’t adding features, it’s designing tools that keep relationships real. I hope this work helps ensure no one gets left behind.